Last updated: May 2026
Your privacy matters to us. This policy explains what personal information Shorelark Online Studio collects, how it is used, and what your rights are. We've written it in plain English because we think you deserve to understand it clearly.
Shorelark Online Studio is operated by Shorelark Online, a sole trader based in Scotland, United Kingdom.
Data Controller: Shorelark Online Contact: studio (@) shorelark.org
Depending on how you interact with the studio, we may collect the following:
Account & Purchase Information
Your name and email address
Billing information (processed and held securely by Podia — we do not store your payment card details)
Purchase history and membership status
Content access and usage data (e.g. which classes you have watched or completed)
Communication Information
Messages you send us via email or contact forms
Any information you voluntarily share when asking questions or making a complaint
Technical Information
Basic usage data collected via Podia's platform and any analytics tools we use (such as page visits and session duration)
This may include your IP address, browser type, and device information
We do not collect any special category data (such as health information, ethnicity, or political views) and we do not knowingly collect data from anyone under the age of 16.
We use your personal data only for the following purposes:
To fulfil your purchase — processing payments, granting access to classes and membership, and managing your account
To communicate with you — responding to enquiries, sending purchase confirmations, and providing customer support
To manage your membership — tracking usage where relevant to membership decisions (for example, when reviewing a refund request)
To send you updates — if you have opted in, we may send you news about new classes, offers, or community updates. You can unsubscribe at any time.
To comply with our legal obligations — including maintaining financial records as required by HMRC
We will never sell your personal data to third parties, and we will never use it for purposes beyond those listed above without letting you know first.
Under UK GDPR, we are required to have a lawful basis for processing your personal data. We rely on the following:
Contract performance — processing your data is necessary to fulfil your purchase and provide access to the studio
Legitimate interests — for example, using usage data to manage refund requests fairly, or to understand how the studio is being used so we can improve it
Legal obligation — retaining certain financial records as required by law
Consent — for any optional marketing communications, which you can withdraw at any time
We share your data only where necessary to operate the studio:
Podia — our hosting and payment platform. Podia processes your account and payment data on our behalf. You can read their privacy policy at www.podia.com/privacy.
Email marketing tools — if you subscribe to our mailing list, your email address will be held by our email platform [insert platform name, e.g. Mailchimp]. You can unsubscribe at any time.
HMRC — we are required by law to retain certain financial records.
We do not share your data with any other third parties, and we do not transfer your data outside of the UK or EEA without appropriate safeguards in place.
We keep your data only for as long as necessary:
Account and purchase data — retained for as long as your account is active, and for up to 6 years afterwards to comply with HMRC record-keeping requirements
Communication records — retained for up to 2 years after your last interaction with us
Marketing data — retained until you unsubscribe or ask us to remove you
When data is no longer needed, we delete or anonymise it securely.
Shorelark Online Studio is hosted on Podia, which uses cookies to operate the platform — for example, to keep you logged in and to remember your preferences. If we use any additional analytics tools on our site, these may also use cookies.
You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect how the studio functions.
For full details of cookies used by Podia, please refer to their privacy policy at www.podia.com/privacy.
Under UK GDPR, you have the following rights regarding your personal data:
The right to access — you can request a copy of the personal data we hold about you
The right to rectification — you can ask us to correct any inaccurate or incomplete information
The right to erasure — you can ask us to delete your data, subject to any legal obligations we have to retain it
The right to restrict processing — you can ask us to limit how we use your data in certain circumstances
The right to data portability — you can request your data in a portable format where applicable
The right to object — you can object to processing based on legitimate interests, including direct marketing
The right to withdraw consent — where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal
To exercise any of these rights, please contact us at [your email address]. We will respond within one calendar month.
We take reasonable steps to protect your personal data. Your payment information is handled entirely by Podia and is never stored by us. Access to your account information is protected by your login credentials, and we encourage you to use a strong, unique password.
No online platform can guarantee absolute security, but we take our responsibility to protect your data seriously.
If you have concerns about how we handle your personal data, please contact us first at [your email address] and we will do our best to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:
Website: www.ico.org.uk Phone: 0303 123 1113
We may update this privacy policy from time to time to reflect changes in how we operate or in data protection law. Any updates will be posted here with a revised date. We encourage you to check back periodically.
This privacy policy was last updated in May 2026.
Last updated: May 2026
This notice explains how Shorelark Online Studio uses cookies and similar technologies. We've kept it short and clear.
Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and — in some cases — collect information about how the site is being used.
Shorelark Online Studio is hosted on Podia, which uses cookies to operate the platform. We may also use additional tools for analytics purposes. Cookies on this site fall into the following categories:
Essential Cookies These are necessary for the studio to function. They keep you logged in, remember your session, and ensure purchases and account access work correctly. These cookies cannot be disabled without affecting how the site works.
Analytics Cookies We may use basic analytics tools to understand how visitors use the studio — for example, which pages are visited most and how long people spend on them. This helps us improve the experience for everyone. This data is aggregated and anonymous where possible.
Marketing & Preference Cookies If you have opted in to our mailing list, our email platform may set cookies to track email engagement (such as whether an email was opened or a link was clicked). You can unsubscribe from our mailing list at any time.
Some cookies are set by third-party services that operate on our platform, including Podia and any analytics or email tools we use. We do not control these cookies directly. For details, please refer to:
[Insert email platform privacy policy link]
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect your ability to log in or access purchased content.
For guidance on managing cookies in your browser, visit www.aboutcookies.org.
For more detail on how we handle your personal data, please see our full [Privacy Policy].
If you have any questions, contact us at studio (@) shorelark.org
Last updated: May 2026
Shorelark Online Studio is operated by Shorelark Online, a sole trader based in Scotland, United Kingdom.
The information and content provided on this website and within the studio are intended for personal, educational, and creative purposes only. While we take care to ensure all content is accurate and up to date, we make no guarantees about the completeness, accuracy, or suitability of any information for a particular purpose.
All classes, tutorials, and written materials offered through Shorelark Online Studio are provided for creative and educational enjoyment. Results will vary between individuals, and we make no promises or guarantees regarding specific outcomes from completing any class or programme.
Any techniques, materials, or tools referenced in our classes are shared in good faith. We encourage you to use your own judgement when purchasing materials or trying new techniques, and to follow all manufacturer guidelines for any art supplies used.
Our website and studio may contain links to third-party websites, including suppliers, platforms, or resources we find useful. These links are provided for your convenience only. We have no control over the content of external sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The inclusion of any external link does not constitute an endorsement of that website or its content.
All content on this website and within Shorelark Online Studio — including videos, written materials, class resources, illustrations, and photography — is the intellectual property of Shorelark Online unless otherwise stated, and is protected by copyright.
You may not reproduce, redistribute, resell, or share any content from the studio without prior written permission. Personal, non-commercial use for your own learning is permitted under your purchase or membership agreement.
To the fullest extent permitted by law, Shorelark Online shall not be liable for any loss or damage — whether direct, indirect, or consequential — arising from your use of this website or the studio's content.
Nothing in this disclaimer excludes liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded under Scottish or UK law.
This disclaimer is governed by the laws of Scotland and the wider legal framework of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
We may update this disclaimer from time to time. Any changes will be posted here with a revised date.
For questions, contact us at studio (a) shorelark.org